As part of our commitment to explaining all of our practices and policies up front, our website has agreed to inform you on:
- What personally identifiable information of yours ACIHoist.com collects.
- The organization collecting the information.
- How the information is used.
- With whom the information may be shared.
- Choices that are available to you regarding collection, use and distribution of the information.
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under ACI control.
- How you can correct any inaccuracies in the information.
Information Collection and Use
ACI Hoist & Crane, Inc. (“Us”, “We”, “ACI”, “ACIHoist.com” or “The Company”) is the sole owner of information collected on this site to purchase products and services from ACIHoist.com. We will not sell, share, or rent this information to any third parties, except as outlined in this policy. We collect information from our customers to process orders and to better serve you with pertinent information, such as order confirmations, order status updates, and to provide you with information on products and services that are available from us or parties associated with us. We may also use such information to better understand the shopping experiences of you individually or in conjunction with a group of our customers. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. You may also submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter, surveys, or special promotions, your contact information will be used for the delivery of these items. However, if you elect not to receive newsletters, surveys, or special promotions, we may still periodically send other transactional communications to you that contain customer relationship information. This includes, for example, informational e-mails regarding changes in our policies, changes in our methods of conducting business, or requesting that you review the information we have on file for you or the options that you have previously selected regarding your transactions with us.
In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important ACIHoist.com services such as automated order status updates via e-mail.
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We also use IP address collection as a means of fraud deterrence. Fraudulent transactions will be prosecuted to the full extent of the law, and ACI will comply fully with law enforcement agencies in the course of identifying and prosecuting fraudulent activity. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. Among such third parties are those referenced immediately below.
942 South Shady Grove Road
Memphis, TN 38120-4117
|US Postal Service Headquarters
475 L’Enfant Plaza, Southwest
Washington, DC 20260-0004
As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.
Be aware that when you volunteer information or create a public profile in the course of your participation in our community features such as forums, user opinions and reviews, chat rooms, photo sharing or other forms of public communication and interaction, you are also agreeing to allow certain aspects of your personally identifiable information to be made public. This includes your screen name, any address or personal information or images that you add to your signature or otherwise post to the public, and any content of any such post.
Third-Party Service Providers Disclosure
The testimonials section of the ACI website is for the purpose of sharing positive experiences that you had with ACIHoist.com, or with certain products or services. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine, but ACI reserves the right to edit or alter such to remove protected personal information, statements that may be a violation of law, or statements that may infringe on the rights of ACI or third parties. ACI reserves the right to post or remove any testimonial at its discretion.
By posting your comment(s) or testimonial(s) (“Testimonial”) on our website, you give us permission to reprint or use the Testimonial in connection with our businesses (including but not limited to the marketing and selling of various products and services, as well as the marketing of ACIHoist.com). You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation to you; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; (5) You and not someone else composed and posted the Testimonial; (6) ACI may allow any of its parents, subsidiaries or affiliates to use the Testimonial in the same manner as set forth herein but in relation to their businesses and websites; and (7) We may edit or alter such Testimonial to remove personal information, statements that may be a violation of law, or statements that may infringe on the rights of ACI Hoist & Crane or third parties.
Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
Email This Page
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. ACI does not store this information and only uses this information for the sole purpose of sending this one-time email.
This website contains links to other sites. Please be aware that ACI is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
ACI takes precautions to protect its customers’ information. When you submit personal information via the website, we follow policies and procedures designed to protect your information both online and offline, examples of which are as described below.
Any personal information entered throughout your order process (such as your credit card number), is encrypted and is protected with the best encryption software currently available in the industry””SSL. ACIHoist.com uses the most advanced form of SSL software available: 128-bit encryption. To learn more about SSL, follow this link: http://developer.mozilla.org/en/docs/Introduction_to_SSL.
Access to all of our users’ information is restricted. ACIHoist.com operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at [email protected] or call toll free 1-866-424-6478 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
All ACI servers, including web servers and database servers are housed and maintained in secure locations. Access to the database is strictly protected from outside access. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.
If you have any questions or concerns about ACIHoist.com’s security practices, you can send us an email to [email protected].
Our special offers are sent only to customers who grant us permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
Corrections/Updating/Reviewing Personal Information
Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our My Account section. You must have your username and password in order to access your account. Your username is always your e-mail address. If you have forgotten your password, you may request it to be sent to you through the e-mail address you used on your original site registration. In the event you forget both your username and password, please contact us for assistance.
For customers who wish to opt-out and stop receiving ACIHoist.com special offers, promotional materials, and newsletters, we provide several ways to do so. Users who no longer wish to receive our special offers, newsletters or promotional materials may opt-out of receiving these communications by un-checking the “permission to send” field when processing their orders. They may also send e-mails to [email protected] with a request to be removed. Finally, they may use the link provided in all ACI communications to automatically unsubscribe.
Notification of Changes
If you have opted out of receiving communications from ACI Hoist & Crane, you will still be able to view news of policy changes at ACIHoist.com. Otherwise, you may e-mail us at [email protected] or call us toll free at (866) 424-6478 to ask our customer service department about changes and updates.
ACI Hoist & Crane, Inc.
689 Southwest 7th Terrace
Dania, FL 33004