Price,
specifications and terms of offers are subject to change without
notice. ACI Hoist & Crane, Inc. is not responsible for typographical
and/or photographical errors. All products are covered by our
standard ACI 1-year warranty. Customer pays return shipping charges
for all RMA services. ACI reserves the right to refuse service to
anyone.
Payment
Methods
• Visa
• Mastercard
• Discover
• American Express
• PayPal
• ACI Preferred Account
• ACI Gift Certificate
• Pre-paid company check, personal check, cashier's check, money
order or bank wire transfer (Note: Pre-paid methods, including cashier's checks, take
slightly longer to process because all payments must first clear
with the bank due to the risk of fraud.)
• No C.O.D. orders, please.
Shipping
Methods
• Orders weighing less than 150 lbs are typically shipped via FedEx.
Allow 24-48 hours to process the order (longer for custom orders).
• Orders containing items weighing more than 150 lbs are shipped via
LTL freight carrier. All efforts are made to obtain the best
rate among our contracted carriers.
• All orders require 24-48 hours processing time before shipping,
though frequently get shipped the day of order receipt. Custom
orders may require more lead time. You will be advised of any lead
time intervals greater than 48 hours.
• ACI does not process orders during weekends.
• No Sunday deliveries. Saturday deliveries may be requested for an
additional fee in some cases.
• ACI does not guarantee same day shipping.
• All orders shipped within the state of Florida will be charged
applicable state and local sales taxes.
• Exact delivery times to outside the continental US & Canada cannot
be guaranteed.
Pricing
For your convenience, all of our most current pricing is listed on
our web site and updated in real-time. Prices are generally
non-negotiable. Volume discounts are available under certain
circumstances. Please call for details.
Discount Codes
ACI will sometimes furnish an alpha-numeric code that can be used
for promotions on our web site. These promotional codes may be
found in print and/or online advertisements, sent via email to our
Newsletter and/or Promotion subscribers, presented on the
ACIHoist.com web site or circulated at events and through other
means. Some of the specials offered by entering a Discount Code
during checkout include free shipping, volume discounts, free gifts
or complimentary Rush Order processing. The provisions for a
Discount Code will be included with the code itself; if an
expiration date or other condition is stipulated, just reference
where you acquired the code for the exact requirements. Please note
that Discount Codes are not redeemable for cash and you must spend
more than the discount price in order for a promotion to be applied.
For example, if a Promo Code offered $10.00 off your next purchase,
you would need to spend more than $10.00 to redeem your discount.
Sales Tax
Sales tax is only required for orders shipping into states where we
have or may have nexus for state tax purposes under applicable laws.
Therefore all orders shipping into Florida will be charged
applicable sales tax according to your area's tax rate.
Money Back
Guarantee/Refund Policy
If you are in any way unsatisfied with your order, you may return it
for a refund. All merchandise
unless otherwise indicated
may be returned within 30 days from the original shipping date for a
refund. A return merchandise authorization (RMA) number is required
for all returns. A 20% restocking fee may apply (at our sole
determination). These terms apply
to all refunds. Most products are shipped with a refund/replacement
guarantee period unless otherwise noted in the product listing.
Customers must inform ACI of any order discrepancy within 7 days
from the invoice date so that we may investigate and resolve the
situation accordingly.
ACI
SATISFACTION GUARANTEE - ACI offers our customers a 30-day
satisfaction replacement or refund guarantee on all purchases.
Restocking Fee
A 20% restocking fee
may be applied to all returns for refund (at our sole determination).
Shipping charges are non-refundable. No refunds after 30 days (post
ship date).
Processing Time
You can expect your order to be processed within approximately 24-48
hours, provided the items are in stock, the items do not require
extensive customization, and there are no problems with payment
verification. Usually, however, orders are processed the same day.
Custom orders require more time. ACI does not guarantee same
day-shipping. Orders are not processed on weekends and holidays.
Back-orders
Occasional inventory discrepancies may occur due to inaccurate
inventory counts or possibly because the last few items on our
shelves are damaged and/or not in a condition that we can in good
faith sell to a customer. In that instance, we will advise you of
the lead time for your order. You may choose to keep the item on
back-order, or you may choose to have your purchase refunded, along
with all applicable tax fees and shipping charges. An automated
email will also be sent to your ACIHoist.com registered e-mail
address to alert you of any order cancellations.
Order status
ACI will keep you informed of your order status via e-mail. All
tracking information will be emailed to you once your order has
shipped. You may also acquire your order status and other live
updates by logging into your account on our website.
Security
Security is our number one priority. All on-line transactions are
sent through our secure server and encrypted with 128-bit SSL
technology. Once we receive your information through the internet,
only trusted, authorized employees will process the payment to make
sure your information is handled with the utmost level of security.
Privacy
ACIHoist.com respects your privacy. We will not under any
circumstances sell or release your information to anyone except as
outlined in our
privacy policy.
All of the information obtained from our website will be used for
processing purposes only. Unless you have specifically requested
otherwise, the only e-mails you will receive from ACI are updates to
any recent orders and/or returns.
Safe Shopping
Guarantee
Fair Credit Billing Act:
We guarantee that every online transaction you make will be 100%
safe. This means you pay nothing if unauthorized charges are made to
your card as a result of shopping at our online store. Under the
Fair Credit Billing Act, your bank cannot hold you liable for more
than $50.00 for fraudulent charges. If your bank does hold you
liable for any of this $50.00, we will cover the entire liability
for you, up to the full $50.00. We will only cover this liability if
the unauthorized use of your credit card resulted through no fault
of your own from purchases made while using our secure server. In
the event of unauthorized use of your credit card, you must notify
your credit card provider in accordance with its reporting rules and
procedures.
Change orders
You may request a change to your order provided the order has not
already been shipped. Please call 1-866-4-A-HOIST or 1-954-367-6116
during ACI’s hours of operation to request a change to your order.
Please have your order/invoice number or customer ID ready for
better assistance. We strongly discourage sending change order
requests via email because it is unlikely we will receive the
message in time to make an adjustment due to the sheer volume of
emails we receive each day.
Cancel orders
You may request than an order be cancelled provided the order has
not already been processed and shipped. Simply call 1-866-4-A-HOIST
or 1-954-367-6116 during ACI’s hours of operation to request an
order cancellation. You will receive a credit for the full amount to
your credit/debit card in approximately 1-2 business days. We
strongly discourage sending order cancellation requests via email
because it is unlikely we will receive the message in time to void
the order due to the sheer volume of emails we receive each day.
Resellers
Unfortunately, we do not currently have a reseller or discount
program available at this time. ACI currently already publishes the
best possible price for you, and offers these great discounts to all
of our customers through our web site. Anytime we run any specials
or promotions, we will immediately post them on our website for you
to take advantage of our latest deals. Depending on volume, reduced
pricing may be negotiated.
•
Tax:
All customers outside of Florida will not be charged any state sales
tax. Therefore, there is no need to fax or set up any reseller tax
exemption form.
• For Florida Resellers:
Please place your first order as normal, and fax over your reseller
permit and this form with your Sales Order number. We will remove
all tax from your order.
Click here
to view and print our reseller tax exemption form.
Volume
discounts
ACI does not have a reseller or discount program available at this
time. We work hard to provide the best values on the Internet and
offer these tremendous values to all of our customer via our
website. All of the inventory shown online is live, posted in
real-time, and accessible 24/7/365. We also do our best to advertise
any specials, promotions or rebates for our customers' benefit.
Product
listings
ACI strives for accuracy in all item descriptions, photographs,
compatibility references, detailed specifications, pricing, links
and any other product-related information contained herein or
referenced on our website. Due to human error and other determinates
we cannot guarantee that all item descriptions, photographs,
compatibility references, detailed specifications, pricing, links
and any other product-related information listed is entirely
accurate, complete or current, nor can we assume responsibility for
these errors. In the event a product listed on our website is
labeled with an incorrect price due to some typographical,
informational, technical or other error, ACI shall at its sole
discretion have the right to refuse and/or cancel any order for said
product and immediately amend, correct and/or remove the inaccurate
information. Additionally, all hyperlinks to other websites from
ACIHoist.com are provided as resources to customers looking for
additional information and/or professional opinion. ACI does not
assume responsibility for the claims and/or representations made on
these or any other websites.
Product
Revisions
ACI is not responsible for changes or variations in product
specifications and/or physical appearance. In the interest of our
customers, ACI puts forth its best efforts to ensure that all
product information is up-to-date and factual. Unfortunately, there
are varying determinates which, although infrequent, could cause the
information on our website to become outdated without our immediate
knowledge. This includes but is not limited to new versions or
revisions, color deviations, retail package alterations and other
variations. Consequently, ACI will not be held responsible for
product revision changes.
Product reviews
All review submissions are subject to moderation by ACI. Please
follow our submission guidelines. ACI moderates all review
submissions to ensure that only reviews that offer helpful insight
are published.*
What to include
in your submission:
• Experiences with a fully-functional product leading to perceived
pros and cons**
• Thoughts about the product's feature-set as you've experienced it
What NOT to include in your submission:
• Profanity, obscenity and other offensive language
• Single-word reviews
• Non product-specific reviews
• Any mention of ACI’s competitors by name
• URLs, specific pricing, and specific availability (or other
time-sensitive information)
• Experiences with a DOA, defective, damaged or otherwise
semi-functional product**
• Reviews that criticize the brand or reseller without a majority of
the review offering product-specific insight
*ACI reserves the right to accept or reject any review in its sole
and absolute own discretion
**DOA's (Dead On Arrival) are an unavoidable aspect of any business
model that involves direct shipment to customers. Please understand
that ACI ships only products it assumes to be functional and that
any defective product you may have received was either damaged in
transit or was anomalous.
1. ACI
SATISFACTION GUARANTEE
ACI offers our customers a 30-day satisfaction replacement or refund
guarantee on all purchases.
• To return a product in compliance with ACI’s 30-day satisfaction
guarantee, you must obtain a Return Merchandise Authorization ("RMA")
number within the guarantee return period for the product (described
above). Please
click here
to acquire an RMA number. To request an RMA, log into your account
and click “View Previous Orders”. Select the order in question and
scroll to the bottom of the page. Click the link that says “request
a Return Merchandise Authorization (RMA)”. RMA requests should be
filed online for fastest service. ACI will not accept returns
without prior authorization and an RMA number. Once issued, RMA
numbers are valid for 15 days within which return products must be
received by ACI Hoist & Crane. RMA numbers will not be extended or
reissued. Customer should prominently display the RMA number(s) on
the shipping label or boxes containing the returned product.
• Customer is solely responsible for shipping any returned product
to ACI. Customer agrees to use only reputable carriers capable of
providing proof of delivery and insurance for the entire value of
the shipment. Customer agrees to bear all shipping and insurance
charges and all risk of loss for the return product during shipment.
Customer agrees that all returned products will be 100%
complete, in re-saleable condition, and will include the original
packaging material, manuals, blank warranty cards, and other
accessories as provided by ACI. If any component of the
returned product is missing, ACI’s Return Procedure will be breached
and ACI may in its sole and absolute discretion reject the entire
return or choose to impose additional charges against the customer
for replacement of the missing component(s).
• ACI will not refund to Customer the original shipping charges. In
addition, ACI may (at its sole discretion) assess a 20% restocking fee against the
Customer's account on all returns for refund.
2. ACI 1-YEAR
ACI LIMITED WARRANTY
All
products sold by ACI Hoist & Crane, Inc. are warranted to be free
from defects in material and workmanship from date of shipment by
ACI for a period of one (1) year.
The product must be used in accordance with manufacturer's
recommendations and must not have been subject to abuse, lack of
maintenance, misuse, negligence, or unauthorized repairs or
alterations conducted by non-ACI Factory Authorized personnel.
Should any defect in material or workmanship occur during the above
time period in any product, as determined by ACI's inspection of the
product, ACI agrees, at its discretion, either to replace (not
including installation) or repair the part or product free of charge
and deliver said item F.O.B. ACI's place of business to the
customer.
Customer must contact ACI to obtain a Return Merchandise
Authorization prior to shipping product for warranty evaluation. An
explanation of the complaint must accompany the product. Product
must be returned freight prepaid. Upon repair, the product will be
covered for the remainder of the original warranty period. If it is
determined there is no defect, or that the defect resulted from
causes not within the scope of ACI's warranty, the customer will be
responsible for the costs of returning the product.
ACI Hoist & Crane, Inc. disclaims any and all other warranties of
any kind expressed or implied as to the product's merchantability or
fitness for a particular application. ACI will not be liable for
death, injuries to persons or property or for incidental,
contingent, special or consequential damages, loss or expense
arising in connection with the use or inability whatever, regardless
of whether damage, loss or expense results from any act or failure
to act by ACI, whether negligent or willful, or for any other
reason.
3. LIMITATION
OF LIABILITY
IN ALL CIRCUMSTANCES ACI’S MAXIMUM LIABILITY IS LIMITED TO THE
PURCHASE PRICE OF THE PRODUCTS SOLD. ACI SHALL NOT, UNDER ANY
CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT,
INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS
IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. ACI SHALL NOT BE LIABLE
FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR
MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS
OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT ACI HAS BEEN MADE
AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
4. Recordings
ACI does not consent to having any telephone calls recorded and
reserves the right to terminate any call that is being recorded.
Customer agrees not to record any call with ACI unless Customer has
provided clear and conspicuous notice to ACI and has received prior
written consent from ACI.
5. GENERAL
TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon ACI until it is
accepted; ACI must receive payment before it will accept an order.
Payment for product(s) ordered is due prior to shipment. Customer
can make payment by credit card, or some other method prearranged
with ACI. You agree to pay the amount(s) due as specified on the
invoice, and you agree to pay interest on all past-due sums at a
rate of 1.5% per month or the highest rate allowed by law, whichever
is greater.
Shipping Charges
Your total cost for purchase of any product will include shipping
and handling charges shown on the ACI invoice.
Title; Risk of Loss
ACI will arrange for shipment of ordered product(s) to the Customer,
Free On Board (F.O.B.) shipping point, meaning title to the
product(s) and risk of loss passes to the Customer upon delivery to
the carrier. ACI reserves a purchase money security interest in the
product(s) until its receipt of the full amount due. Customer agrees
to allow ACI to sign appropriate documents on Customer's behalf to
permit ACI to protect its purchase money security interest. ACI will
advise Customer of estimated shipping dates, but ACI will, under no
circumstances, be responsible for delays in delivery, and associated
damages, due to events beyond its reasonable control, including
without limitation, acts of God or public enemy, acts of federal,
state or local government, fire, floods, civil disobedience,
strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and
Conditions or the sales transaction between ACIHoist.com and
Customer shall be governed by the laws of the State of Florida,
without regard to its conflicts of law rules. Specifically, the
validity, interpretation, and performance of this agreement shall
not be governed by the United Nations Convention on the
International Sale of Goods. ACI and Customer consent to the
exclusive jurisdiction and the exclusive venue of the State Courts
of the State of Florida, Broward County, to resolve any dispute
between them related hereto, and the parties waive all rights to
contest this exclusive jurisdiction and venue of such Courts.
Finally, the Customer also agrees not to bring any legal action,
based upon any legal theory including contract, tort, equity or
otherwise, against ACI that is more than one year after the date of
the applicable invoice.
Severability
If any provision contained in this agreement is or becomes
invalid, illegal, or unenforceable in whole or in part, such
invalidity, illegality, or unenforceability shall not affect the
remaining provisions and portions of this agreement, and the
invalid, illegal, or unenforceable provision shall be deemed
modified so as to have the most similar result that is valid and
enforceable under applicable Florida law.
Waiver
The failure of either party to require performance by the other
party of any provision of this agreement shall not affect in any way
the first party's right to require such performance at any time
thereafter. Any waiver by either party of a breach of any provision
in this agreement shall not be taken or held by the other party to
be a continuing waiver of that provision unless such waiver is made
in writing.
Entire Agreement
These terms and conditions, together with ACI’s invoice
regarding the products ordered by Customer, are the complete and
exclusive agreement between ACI and Customer, and they supersede all
prior or contemporaneous proposals, oral or written, understandings,
representations, conditions, warranties, and all other
communications between ACI and Customer relating to the subject
products. This agreement may not be explained or supplemented by any
prior course of dealings or trade by custom or usage.
Notification of Changes
If we decide to
change our Terms & Conditions, we will post those changes to this
statement and other places we deem appropriate so that you
are aware of any changes. We reserve the right to
modify this privacy statement at any time, so please review it
frequently. If we make material changes to this policy, we will
notify you here, by e-mail, or by means of a notice on our homepage.
If you have opted out of
receiving communications from ACI Hoist & Crane, you will still be
able to view news of policy changes at
ACIHoist.com.
Otherwise, you may e-mail us at
Webmaster@ACIHoist.com
or call us toll free at (866) 424-6478 to ask our customer service
department about changes and updates.
Last Update
The Privacy
Policy contained herein became officially effective 08-07-08.
ACI Hoist & Crane, Inc.
757 Southeast 17th Street
Fort Lauderdale, FL 33004-2960
1-866-4-A-HOIST
(V2.04: 08-07-08)
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